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Online Help
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> Home > Online Help > General Merchandise: Customer Support > 1-800-555-2451
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QUESTIONS:
1) Q: When will the new Easter Eggs be available? Where can I buy them?
2) Q: Why can't I find an item online?
3) Q: Do the note cards have a special holiday greeting inside?
4) Q: Why are your Scarves made in France?
5) Q: Can I purchase Exhibition Prints at the Washington, D.C. stores?
6) Q: How can I replace my cufflinks?
ANSWERS:
1) Easter Eggs. We no longer sell the White House Easter Egg. Please go to the website of the National Park Foundation for more information on when the eggs will be available and where they may be purchased: http://www.nationalparks.org
2) Items not online. If a specific item that was previously available on the website does not appear, please contact customer service by calling 1-800-555-2451. If the item is in stock, a representative will be happy to assist you in placing an order. Representatives are available 24 hours a day.
3) Holiday Greeting Cards. All cards available for purchase are blank inside unless otherwise noted in the product description.
4) Ties and Scarves. The quality of the craftsmanship and silk used by the French company that creates the association's scarves cannot be found in the United States. We researched thoroughly and discovered L.R. Paris was the only company that could meet our strict requirements. Also, the U.S. military has used L.R. Paris for many years to create beautiful scarves to celebrate different military campaigns and other events honoring this country's military. TIES | SCARVES
5) Exhibition Prints. At this time Exhibition Prints are only available for purchase on this website. EXHIBITION PRINTS
6) Cufflinks. We apologize for the inconvenience, having only learned of an issue with some cuff-links and money-clips after many were sold. Please be patient with us as we attempt to locate all of the defective pairs in circulation and inventory. For replacements, send the cufflinks or money clip to the address below with a complete return mailing address.
Mail your cufflinks or money clip to:
White House Historical Association c/o PDI
9227 Hampton Overlook
Capitol Heights, MD 20743
For more info on Returns, click here
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